SOLVED! “” What Is This?

If your browser keeps getting redirected to whenever you remove your credit card on Microsoft, you only have one way to pay at the moment. To be able to remove your credit card and change the payment method, you have to add another payment method. In times of need, don’t hesitate to contact the customer support of Microsoft and ask for assistance. Read to the end and learn what must be done. 

Unable To Remove Credit Card: Analysis

The Main Cause

For your information, the billing of some Microsoft services (Xbox Game Pass, Office 365, …) is recurring and it will be automatically charged at predefined intervals. When your current payment option is linked to services with recurring billing, there is no way to remove it until you change how you pay. You will be redirected to if you attempt to remove your card.

What Must Be Done

Add A Payment Method 

  • Step 1: Press the Windows key, type ms store then hit Enter to open Microsoft Store app.
  • Step 2: Select Buy, then click Get started! Add a way to pay or Change.
  • Step 3: Choose Add a new payment method then select Mobile phone.
  • Step 4: From the list, pick your mobile phone operator then click Next.
  • Step 5: Enter the verification code sent to your phone then hit Next.
  • Step 6: Confirm the terms and payment details then click Buy.

Get In Touch With Customer Support

Tired of being redirected to In that case, you could contact Windows customer support for assistance. 

  • Step 1: Press the Windows key, type get help then pick the top result.
  • Step 2: In the search box, type change payment then select Change your Microsoft payment method or credit card.
  • Step 3: Click Contact Support then on the Select your product or service dropdown menu, pick Other Products.
  • Step 4: Under category, select Billing and payment updates then hit Confirm.
  • Step 5: Click Chat with a support agent on your web browser and you will be redirected to your browser.
  • Step 6: Once the agent is available, describe your issue and follow all the instructions from them.

Unable To Add Credit Card: Insights


Corruption In User Account 

If your user account is corrupted, you cannot perform a number of actions on it. Considering the link between accounts and Microsoft Store, it’s only natural that the adding of credit cards on Microsoft Store would suffer if corruption plagues accounts. 

Blocked Card 

Various banks will add a temporary block to your card when there are repeated transactions over a short period of time. That is a preventive measure to keep your card from being used to make illegal and unauthorized purchases.

A List Solutions

Switch Account

If you suspect that corruption in your user account is the root cause, log into another user and then see if the issue persists.

  • Step 1: Press Windows + L to lock the current account and get to the login screen.
  • Step 2: Pick one of the other accounts, type your password and hit Enter
  • Step 3: In your new account, launch Microsoft Store then add your card to the payment methods.

Disable Proxy

  • Step 1: Press Windows Key + R to open Run.
  • Step 2: Type inetcpl.cpl then hit Enter to open Internet Properties.
  • Step 3: Go to the Connections tab and click LAN settings.
  • Step 4: Uncheck the checkbox next to Use a proxy server for your LAN then pick OK.
  • Step 5: Select Apply and choose OK to save changes.

Change Location

  • Step 1: Press the Windows key + R to open Run.
  • Step 2: Type Control Panel then hit Enter.
  • Step 3: In Control Panel, select Date and Time then choose Change time zone.
  • Step 4: From the dropdown menu, pick your region then click OK to save changes.
  • Step 5: Ensure that there is nothing out of the ordinary with date and time. Next, choose Apply, select OK then proceed to add the card to your payment method again.

Check With The Bank

If you are unable to add your card to the payment methods because of a temporary block, you have two options. You may have to wait for 24 hours after which the card will be active again. You can also contact your bank to help solve your issue. 

Re-register Store

  • Step 1: Press the Windows key + X to open the Quick Link Menu.
  • Step 2: Select PowerShell(Admin) to open the PowerShell with administrative privileges.
  • Step 3: Type Get-AppXPackage *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} then hit Enter.
  • Step 4: Once done, close the PowerShell then restart your computer.
  • Step 5: Open the Microsoft App, sign in, and try adding your payment option.

Can I Get A Refund From Microsoft Store?

Specific items on Microsoft Store are eligible for a refund while others are not. Before requesting a refund, you should determine whether the item is eligible.

  • Step 1: Launch Microsoft Store then click your profile at the top right corner.
  • Step 2: Select Manage accounts and devices and you will be redirected to the Microsoft account settings page on your browser.
  • Step 3: Go to the Payment & billing menu then choose Order History.
  • Step 4: Click Request a return next to the item you want a refund for then choose a reason for your return.
  • Step 5: Hit Continue then click Start return

A refund will be made within 3-5 business days after the return is received.

Is Microsoft Get Help Free?

Chatting with virtual agents and Microsoft agents is completely free and you can try it anytime. You can also get the support phone number via Microsoft’s official website whenever you want to get help on the phone.


  • Do not share payment details with strangers.
  • To save money, make annual subscriptions instead of monthly ones.
  • Go for the mobile billing method whenever you purchase one-time products and services.
  • While making online purchases, use credit cards that have online purchase protection.

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