SOLVED! - You Are Not Allowed To Send Text Messages. Msg 2120

You receive a message saying “You are not allowed to send text messages. Msg 2120” every time you attempt to text someone on your Android phone? Then there is a good chance that the carrier is preventing the device from sending text messages and the best solution is to contact the carrier for support. In addition, you should consider restarting the device, force-stopping the Message app, clearing the cache, performing a factory reset, etc. Continue reading to be able to address the issue and text to your heart’s content. 

A Few Fixes

Contact The Carrier 

Generally speaking, if the carrier prevents your phone from sending text messages for some reason, there is no way you can text on the device. Therefore, if you receive the message “You are not allowed to send text messages. Msg 2120”, contact the carrier, describe the issue and follow the instructions. 

Restart

  • Step 1: Press and hold the Power button then tap Power off to shut down your phone.
  • Step 2: Once the phone completely shuts down, press and hold the Power button then let go as soon as the device vibrates.
  • Step 3: Send out a text then determine whether the issue persists.

Force-Stop The Message App 

  • Step 1: Open Apps, select Settings then choose Apps & notification.
  • Step 2: Click All apps, pick the Message app and hit Force stop.
  • Step 3: Launch the Message app, send out a text and see how things turn out. 

Note: For good measure, you may want to clear out junk files on your phone as well. 

  • Step 1: Swipe down to reveal the notification panel then tap the gear icon.
  • Step 2: Select Storage, choose Manage Storage and hit Clean under Junk Files section. If prompted, press Allow to confirm. 
  • Step 3:  Send out a text then witness the result. 

Wipe The Cache Partition 

  • Step 1: Press and hold the Power button then hit Power off to shut down the device.
  • Step 2: Press and hold Power and Volume Down buttons at the same time (Power, Volume Up, and Home buttons for Samsung devices) then let go when the device vibrates. 
  • Step 3 (If your phone is a Samsung model, skip to the next step): When the Start screen appears, use Volume buttons to navigate to the Recovery Mode and press the Power button. If you see No command, press and hold the Power button then hit Volume Up button. 
  • Step 4: In Recovery Mode, use Volume Up/Down buttons to navigate to wipe cache partition then press the Power button. 
  • Step 5: Choose Yes, navigate to the Reboot system now and press the Power button. When the screen comes back on, proceed to send out a text.

Perform A Factory Reset 

Note: Back up data on your phone in advance.

  • Step 1: Press and hold the Power button then hit Power off to shut down the device.
  • Step 2: Press and hold Power and Volume Down buttons at the same time (Power, Volume Up, and Home buttons for Samsung devices) then let go when the device vibrates. 
  • Step 3 (If your phone is a Samsung model, skip to the next step): When the Start screen appears, use Volume buttons to navigate to the Recovery Mode and press the Power button. If you see No command, press and hold the Power button then hit Volume Up button. 
  • Step 4: In Recovery Mode, use Volume Up/Down buttons to navigate to wipe data/factory reset then press the Power button. 
  • Step 5: Choose Yes, navigate to the Reboot system now and press the Power button. When the screen comes back on, proceed to send out a text.

FAQs 

How come my messages cannot go through? 

If you have a hard time getting text messages to go through, you should check your phone signal/Wi-Fi connection. Aside from that, you should restart the device at least once.

What could prevent text messages from reaching the recipients? 

  • The recipient opted out of messages.
  • The recipient blocked your phone number.
  • The message contained illegal content.
  • Network problems.
  • etc

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