SOLVED! “We Are Sorry! Software & Drivers…”

Versatile and flexible, the Windows operating system gives a good account of itself in most of the cases. That being said, it’s not uncommon for Windows users to come across issues while using their computers. You keep running into a popup that says “We are sorry! Software & Drivers can only be run by one user at a time” ? Then you have come to the right place.

What You Could Do


“When in doubt, restart” could apply to many situations and the appearance of “We are sorry! Software and Drivers…” popup is not an exception. Of course, to avoid losing progress, you should save ongoing work in advance. 

  • Step 1: Open the Start logo then hit the Power icon.
  • Step 2: Proceed to click Restart.
  • Step 3: When the screen comes back, determine whether the issue persists.

Give Users Some Thought

The “We are sorry! Software & Drivers can only be run by one user at a time” popup continues to bug you? In that case, it’s a good idea to take users into account.  

  • Step 1: Right-click an empty spot in the taskbar then pick Task Manager.
  • Step 2: Navigate to Users tab to view running processes of each user.
  • Step 3: If you see another user, log into that account, close everything and sign out. 

Uninstall And Reinstall HP Support Assistant Software

Usually, whenever “We are sorry! Software & Drivers…” popup appears on HP computers, HP Support Assistant is the number one suspect. Because of that, if your computer is a HP model, uninstall and reinstall HP Support Assistant to dismiss the popup for good.

  • Step 1: Go to Search bar, type control panel and hit Enter. 
  • Step 2:  Select Programs and choose Programs and Features.
  • Step 3: Locate HP Support Assistant, right-click it and pick Uninstall.
  • Step 4: Follow the on-screen prompts to complete the uninstallation, close Control Panel and restart your computer.
  • Step 5: When the screen comes back, launch your web browser, visit HP Support Assistant site and download the latest version. Lastly, install HP Support Assistant at your leisure.

We are sorry software and drivers Image 2

A List Of Suspects


In case you don’t know, Windows is able to support more than one user when a need arises. Still, it’s noteworthy that multiple people using the same computer may result in a number of issues over time. Hence, regarding the “We are sorry! Software & Drivers…” popup, you should take users into account.

Corrupted HP Support Assistant

All in all, HP Support Assistant proves handy for those who own HP computers. By taking advantage of HP Support Assistant, Windows users could run diagnostics, troubleshoot issues, download updates, etc. However, HP Support Assistant is not free of faults and corruption is an ever-present threat. If HP Support Assistant becomes corrupted, various troubles could emerge including the popup about “We are sorry! Software and Drivers…”

What Exactly Does The HP Support Assistant Do?

HP Support Assistant uses a series of utilities to address problems, optimize operations, etc. Aside from that, HP Support Assistant eases the updates process in most of the cases as well.  

Can I Use The HP Support Assistant To Update BIOS?

HP Support Assistant could check for and download BIOS updates. Depending on your liking, you could either let HP Support Assistant install updates automatically or install them on your own. 

How Does A Windows Driver Work?

A Windows driver is a combination of files that cooperate to control a specific hardware component on your computer. The driver communicates directly with your computer’s operating system. Each of the peripherals of your computer requires a driver to operate correctly.

Why Are Windows Drivers Necessary?

Drivers make it possible for the operating system to communicate effectively with the hardware peripherals. Each driver translates peripheral commands into digital signals that can be interpreted by the operating system. Moreover, the driver also performs translation in the opposite direction.

Is It Necessary To Update My Drivers?

Yes. it is! Always make sure that your computer is running the latest drivers. That would keep all the hardware working as expected. If your PC uses up-to-date drivers, you could get the most out of it. 


  • Go to Updates under My devices in HP Support Assistant to get the program to automatically install driver and system updates into your computer.
  • Every now and then, you should check up on the drivers of the display, mouse, keyboard, network adapter, CD/DVD drive, …
  • Always keep track of the driver versions for critical hardware components such as an aftermarket motherboard or Graphics Processing Unit (GPU). To identify the driver version, open Device Manager, right-click the device and pick Properties. Next, go to the Driver tab and look at the driver version.
  • Do you own a HP computer? Install and maintain the HP Support Assistant to handle diagnostics and updates automatically for you. In addition to that, HP Support Assistant also troubleshoots your system.
  • After installing aftermarket components to your computer, you may want to manually download their drivers directly from the manufacturer’s website. Do not delegate that responsibility to HP Support Assistant and similar programs.

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