SOLVED! Teams Recording Grayed Out

In the post-pandemic era, many applications have emerged to help people work and collaborate remotely but few outperform Microsoft Teams. This program enables users to call, chat, cooperate, share video, experience audio and distribute information all from one interface. However, despite its excellent reputation, Microsoft Teams still suffers from a number of problems. Check out this article if you notice Teams recording grayed out and have no idea why.

What Is Going On

Meeting Recording Is Disabled 

If the Meeting Recording feature is turned off in the Meeting Policies, the associated button will be grayed out. On the bright side, there is no need to do much if Meeting Recording is the one responsible. 


When Microsoft Teams cache is full, it can cause problems with the app’s operations. You have been using Microsoft Teams for quite some time? Then there is a good chance that the cache is the culprit.

Powershell Module

The Powershell Module in your Microsoft Teams application could be outdated and cause the error. Unless you take action, you cannot get the most out of Microsoft Teams.

Approaches To The Situation

Enable The Meeting Recording In Meeting Policies

Regarding Teams recording grayed out, it’s wise to get an Administrator to check and determine whether the recording feature is activated in Meeting Policies. The feature should be enabled and applied organization-wide. 

  • Step 1: Open Microsoft Teams, navigate to Teams Admin Center and enter Meetings.
  • Step 2: In the drop-down menu, choose Meeting policies.
  • Step 3: Look to the right pane under Audio & video and toggle Allow cloud recording to “enabled”.
  • Step 4: Back out to Microsoft Teams Dashboard and select Users.
  • Step 5: In the right pane under Assigned policies, select Global (Org-wide default) to apply this setting for all users.
  • Step 6: Head to Manage Users then add all users.

Clear Microsoft Teams Cache

If your Microsoft Teams cache is full, some features such as meeting recording can fail to function. Therefore, you should clear the Teams cache by going through the following steps:

  • Step 1: Open File Explorer then navigate to C:\Users\UserNale\AppData\Roaming\Microsoft\Teams.
  • Step 2: Open up the cache folders listed down below and delete all the files inside them:
  1. \%appdata%\Microsoft\teams\application cache\cache.
  2. \%appdata%\Microsoft\teams\blob_storage.
  3. \%appdata%\Microsoft\teams\databases.
  4. \%appdata%\Microsoft\teams\GPUcache.
  5. \%appdata%\Microsoft\teams\IndexedDB.
  6. \%appdata%\Microsoft\teams\Local Storage.
  7. \%appdata%\Microsoft\teams\tmp.
  • Step 3: Close File Explorer, restart Microsoft Teams and see how things turn out. 

Get  A New Powershell Module For Microsoft Teams 

Installing a new Powershell Module can address many Microsoft Teams problems. 

  • Step 1: Go to Search bar, type Windows Powershell, right-click it and pick Run as Administrator. If prompted, proceed to enter your password.
  • Step 2: In Powershell (Admin), type in the command: Set-executionPolicy RemoteSigned to set the Execution Policy for PS scripts. Make sure to accept the Changes.
  • Step 3: Uninstall the old version of the Microsoft Teams by using the code; Uninstall -Module Microsoft Teams
  • Step 4: Type in the command: Install-module MicrosoftTeams -AllowClobber -Force to install the up-to-date Microsoft Teams Powershell Module. If prompted, accept all changes.
  • Step 5: Connect to the new Powershell Module by using the command: Connect-MicrosoftTeams then use the Global Administrator Credentials
  • Step 8: Get a list of all the Microsoft Teams policies by typing the command: Get-CsTeamsCallingPolicy | select  identity, AllowCloudRecordingForCalls.
  • Step 9: Check the status of all policies by typing the command: get-CsTeamsCallingPolicy |select Identity,AllowCloudRecordingForCalls.
  • Step 10: Use the command: Get-CsTeamsCallingPolicy | where { $_.Identity -NotLike “*Tag*”} | Set-CsTeamsCallingPolicy -AllowCloudRecordingForCalls $true to change all policies.
  • Step 11: Type get-CsTeamsCallingPolicy | select Identity ,AllowCloudRecordingForCalls to determine whether the new policies are active. Make sure that the Global Identity is True for AllowCloudRecordingForCalls.


  • You can get around Microsoft Teams quickly by using keyboard shortcuts such as Ctrl plus E to activate Search, Ctrl plus 6 to open your files and Ctrl plus = or – to Zoom in or out respectively.
  • To locate and message a participant in the application, type the @ symbol and a name list will emerge. Select the recipient then send them the direct message.
  • For discretion during video calls, feel free to blur your background through the audio and video settings. The application also provides pretty background images for you to pick from.
  • Use the GIFs within Microsoft Teams to build the company or organizational culture by illustrating your messages. All you have to do is to hit the GIF button under the message box to activate the GIF icons.
  • During interactions that involve participants from various countries, Microsoft Teams provides many features that assist translation. Hover your computer’s cursor over any message in a foreign language, click on the ellipsis (…) and then choose Translate. The Translate to menu also provides captions that facilitate message sending in 6 different languages.

What Can I Do In Microsoft Teams?

If you have Microsoft Teams, you and others can engage in conversations through chats or video calls. You can also share files and make notes from collaborative meetings.

What Exactly Are “Teams” In Microsoft Teams?

Teams are collections of content or people that are associated with the same project or topic. Team members can interact with each other using the tools provided by this application.

How Does Microsoft Teams Organize Conversations?

The conversations in Microsoft Teams are organized into channels. Members of a team are allowed to enter active channels. Moreover, all the content in them is publicly available.

Can I Send A Private Message Via Microsoft Teams?

Yes, you can. It is possible to send a private message to team participants without letting the rest view it.

Does Microsoft Teams Allow One-On-One Calls?

Yes, it does. A member can make a direct call to another participant in the team. In addition to that, the call will be private and won’t appear in the conversation.




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