SOLVED! Otterbox Touch Screen Not Working: What You Should Know

A lot of brands make phone cases nowadays but in terms of popularity, Otterbox is one of the leading names. Dependable and reliable, Otterbox phone cases give a good account of themselves in multiple conditions. However, phone users that keep their device inside Otterbox cases still run into occasional problems and the irregular sensitivity of touch screen is a prime example. As most activities on modern phones involve the touch screen to a certain extent, the issue of Otterbox touch screen not working causes considerable inconvenience.

So you notice that after putting your phone inside an Otterbox phone case, its touch screen fails to register your touches now and then? If that is the case, this article is for you. By reading the below information, you should be able to familiarize yourself with the causes behind the reduced sensitivity as well as solutions for them.

The Root Of The Situation 

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Phones nowadays run into various troubles in use but once it comes to Otterbox touch screen not working, you must keep these possibilities in mind

Gaps And Particles 

Assuming that you install your Otterbox phone case properly, the sensitivity of the touch screen is going to remain unchanged. Still, in the case that you botch the setup process, gaps could appear between the case and the touch screen. Unsurprisingly, you would have a hard time getting the touch screen of your phone to register touches when gaps reduce the force of your fingers.

Besides gaps, particles also prevent the touch screen of devices to register the touches of users. Particles may make their way into the surface of the touch screen during or following the installation of phone cases. In any case, as long as you continue to let particles cover sections of your touch screen, touch sensitivity is unable to return to normal.

Third-Party Applications 

Applications play an essential role in shaping the experience of phone users but they could create plenty of issues too including an unresponsive touch screen. Thus, in the case that the touch sensitivity of your phone gets erratic out of the blue, you have to think of apps as suspects.

Integration Of Updates 

To optimize the performance of their brainchild, developers of phone operating systems release a few updates from time to time. In most cases, phones would automatically download and integrate updates the moment they become available. That being said, the integration of updates sometimes acts up and leads to a wide range of oddities on devices. As you may have guessed, one of the oddities happens to be inconsistent touch sensitivity.


To put it plainly, phone cases only increase the resistance of devices against damages, they don’t make them invincible. As a result, if you treat your phone roughly, it’s going to sustain damages even with the best Otterbox phone case money can buy. Considering that the touch screen usually accounts for a large part of today’s phones, it’s vulnerable to damages. If the touch screen gets damaged then it’s natural for touch sensitivity to drop.

How To Restore Touch Sensitivity 

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When phone owners face the issue of Otterbox touch screen not working, they often resort to quite a few fixes with varying degrees of success. Nonetheless, if you prefer to bring touch sensitivity back to normal, you have to consider trying out the following methods

  • Uninstall and reinstall the phone case: In the case that a poorly-installed case is behind your sensitivity trouble, you just have to uninstall and reinstall it. You should use the opportunity to wipe clean the touch screen as well. As you clean the touch screen, keep an eye out for signs of damages. For minor damages, you can send in your phone for repair but for extensive ones, you must replace the touch screen.
  • Remove third-party applications: Whether your device runs on Android or IOS, you should be able to boot it into Safe Mode. In Safe Mode, all apps would be rendered disable so you could tell whether the variable touch sensitivity is the result of applications. Assuming that the sensitivity of the touch screen returns, re-enable apps one by one to locate and uninstall the troublemaker.
  • Flash the firmware: If your phone runs into issues with the integration of updates, you may want to flash the firmware to temporarily go back to the previous version. Afterward, feel free to update your phone again.


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