SOLVED! MetroPCS Visual Voicemail Not Working

If you notice MetroPCS Visual Voicemail not working, the number one suspect is memory and you should make some space. Additionally, you should check out the app’s compatibility, update the app and contact T-mobile for assistance. Continue reading to get MetroPCS Visual Voicemail back to work.

What is Visual Voicemail by MetroPCS?

This is an app available in Play Store, but you can also configure it on your iPhone. It’s a very powerful feature that helps you listen to messages, respond, and, of course, manage your inbox. You don’t need to change the voicemail number or do any further configuration because it’ll automatically be activated when you launch the app.

Additionally, if you want to read the transcription of your voicemail, you can upgrade to Voicemail to Text. In this way, your voicemail messages will appear as text directly to the application’s inbox or in your SMS app.

Initial Configuration and Requirements

As mentioned, once you download the app, you don’t need to change your number or other configuration. Yet, if MetroPCS Visual voicemail won’t work, do check the following:

Network Signal

In order to use this feature, you must have a good network signal, at least two signal bars. Check if you have current issues with your network provider. Voicemail needs a reliable network for it to work properly.

Initial Setup

If you’re using voicemail for the first time, you need to configure it first. Press and hold 1 key or dial 123 on your mobile phone to connect to the voicemail. Then, you will be asked for your password, which is the last four digits of your mobile number (for first-time use). Once you have keyed in the default password, you will be required to create your own password.

When prompted, you can record your name and greetings — you are now good to go.

Check Setting Menu

To get to the Voicemail setting menu, you need to press and hold 1 key or dial 123. Alternatively, you can also dial 1-805-637-7249 and enter your 10-digit mobile number. Voicemail greetings will commence and then, press * (star key) to enter your password. Each of the numbers on your keypad has the corresponding option — 1 to listen to messages, 2-send a message, 3– Create a greeting, etc.

Under each option, let say, if you press 1 to listen to the message, you can press 1 to replay the message, 2 to forward the message, and so on. Try to get familiar with this to maximize the use of MetroPCS Visual voicemail. Or check out how to use the Visual Voicemail app on Android.

Voicemail in Your Plan

If you can’t still use Visual voicemail, are you certain that your current plan supports this feature? Contact your network provider and make sure it’s clear that voicemail is part of your current plan. Visual voicemail, especially if you need to get a transcription or if you want to use the Voicemail to Text feature, you need to pay more to enjoy this feature.

After confirming that your plan allows you to use voicemail, try resetting network settings. Perhaps, it only needs a quick refresh for the MetroPCS Visual voicemail to work. Go to Settings>General>Reset and tap Reset Network Settings. This path differs per phone model, but you get the point.

MetroPCS Visual Voicemail Not Working

In case you still can’t make Visual Voicemail work or if it works at one point, the next time it won’t, perhaps, you need to do the following.

Free Up Some Space

You must have at least 15% free memory if you want to use Visual Voicemail efficiently. Anything less, problems could arise, especially when it comes to notifications of new messages and how you’ll get updates in a real-time manner.

Check Compatibility with Your OS

If you’re using an iPhone, you must get the latest version of iOS. Conversely, if you use Visual Voicemail on your Android mobile, check if your Android OS is up to date. Keeping your OS up to date could eliminate some problems on your Visual Voicemail.

Update Your Visual Voicemail

Likewise, if you’re using the Visual Voicemail app, make sure it’s updated. Some incompatibilities may arise or it won’t work properly if you don’t have the updated version. Go to Google Play Store and check for any updates of the app.

Contact T-Mobile

Still, getting the problem? Your last resort will be to call your network provider. Or, if you face other problems, check out this page and try the recommended steps.

The Final Say

Visual Voicemail is a very nice feature and, in this day, and age, it’s useful. Other network providers offer voicemail, but T-Mobile, specifically, has Visual Voicemail by MetroPCS. Yet, on the flip side of this convenience, some users complained that MetroPCS Visual Voicemail not working. If you are one of those who have this problem, this article should help you.

First, you should be able to know that Visual Voicemail is part of your plan. Then, you must check if the configuration is all right. You must also run the latest version of the app on your up-to-date OS for it to work smoothly. Yet, if you still bump into the same problem, it’s best if you talk with your network provider.