Android Wi-Fi Calling Not Working

Nowadays, it’s very important to stay on top of your work or business and stay connected with your clients. Of course, given that your network provider doesn’t have any downtime, you can easily call and be called if you are near a tower with a strong signal. What if you don’t have a reliable cellular network, only a strong Wi-Fi internet connection? Can you still make phone calls? Yes, using Wi-Fi calling. Unfortunately, there have been negative reports on Android Wi-Fi calling not working. So, we’ll address this problem and teach you how to set it up correctly.

What is Wi-Fi Calling?

Wi-Fi calling simply means calling over Wi-Fi internet connection. It operates on a set of standards by the IEEE and has been supported by different network providers worldwide. If you have a strong internet connection and if your phone supports this feature, you’ll be able to make a phone call even when there is weak network signal.

You can use this feature using Wi-Fi connection or the phone can automatically switch to the cellular data when the Wi-Fi connection is weak, and vice versa. One advantage of Wi-Fi calling is business continuity – you can call and be reached easily by getting a backup connection.

However, not all smartphones and network providers support this. Hence, this could be one of the reasons why Wi-Fi calling won’t work. In addition, you also need to make a quick setup to ensure that Wi-Fi calling is successfully enabled and so, it should work.

Setting Up Wi-Fi Calling on Android Correctly

Before jumping to conclusions and making wrong decisions, make sure that you have correctly set it up. Of course, you can check whether your phone really does support Wi-Fi calling. There are several lists online where you can check whether your phone supports this feature. Among the lists you can rely on are from Cricket Wireless, AT&T, Samsung, among others. If you can’t find your phone listed from any of these, check if you have the feature on your phone.


Go to Settings>Network & Internet>Wi-Fi Preferences>Advanced. Now, you can see Wi-Fi Calling. Tap on the feature to turn it on. You will have the option to select your preferences as follows:

  • Wi-Fi Preferred – This allows you to use Wi-Fi network over a cellular network. It’ll switch to mobile data if the Wi-Fi is really slow and unreliable.
  • Cellular Network Preferred – This option primarily uses mobile data connection and only tap into Wi-Fi connection when a cellular network isn’t available.
  • Never Use Cellular Network – Wi-Fi calling only uses Wi-Fi network. Now, if the signal is slow and interrupted, so is your phone call. This, however, will spare you from any unexpected additional charges, whatsoever.

Once you have selected your connection preference, you can start using Wi-Fi calling already. You know that you’ve set up this feature correctly when you see a Wi-Fi icon on the Start and End call buttons. You can also see an icon in the status bar of your smartphone if Wi-Fi calling is enabled.

Wi-Fi Calling Troubleshooting

If your mobile phone doesn’t support Wi-Fi calling, you can download third-party apps like Messenger, Skype, and so on. Yet, it’s limited. For those who are blessed to have the Wi-Fi calling feature in their phones, there are still a few reasons why Android Wi-Fi calling is not working.

Up-to-Date Device Software

This feature works only if you have the latest update of the OS. To check, go to Settings>Software Update. Check if you have the latest version or you need to update your device.

Check Wi-Fi Connection

Sometimes, it could be that you don’t have a good internet connection. Try giving a quick restart to your router or your phone and see if you can go through after. You can also change connection preferences and see if it’ll do the trick.

Activate Airplane Mode

For some technical reasoning behind, Wi-Fi calling works perfectly for users who have put their phones to Airplane mode. This prevents switching from Wi-Fi connection to cellular network, so you’ll get a more stable connection.

Reset Network Settings

This action will give a fresh start to your network connection. Go to Settings>General Management>Reset>Reset Network Settings. Your device will restart itself automatically to refresh the system.


Contact your Wireless Carrier

Rather than going into Factory Reset after a Network Reset, why not contact your network provider and your wireless carrier provider? You can ask them network-related questions that can lead you to the ultimate solution to the problem. Perhaps, it’s not a problem with your phone, rather, that of the network.

The Final Say

Wi-Fi calling is convenient and a great way to still make phone calls even with an unreliable cellular network. With more advanced technology and the openness of the mobile network providers, you can now make phone calls over a Wi-Fi connection. It doesn’t cost you anything, depending on your current mobile plan, nevertheless, it’s really something worth trying. Now, before you’re stuck into the problem of Android Wi-Fi calling not working, we make this article to explain to you everything about it. This includes correct setup and some troubleshooting steps should you have difficulty with this feature.